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WE'RE HERE TO HELP

USA-based support team ready to assist you with any questions

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Call Us

Speak directly with our US-based customer service team

1-800-PIP-STORE Mon-Fri 9am-6pm EST
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Email Us

Send us your question and we'll respond within 1 business day

support@printinkpaper.store Response within 24hrs
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Live Chat

Get instant help from our support agents via live chat

Start Live Chat → 24/7 Available

Send a Message

Fill out the form and our team will get back to you within 1 business day.

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Business Address

P-I-P Store
United States of America
printinkpaper.store

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Business Hours

Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Sunday: Closed (Email only)

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Shipping Support

Track your order or report shipping issues.
Track My Order →

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Returns Department

30-day hassle-free returns.
View Return Policy →
returns@printinkpaper.store

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Printer Compatibility Help

Not sure which ink fits your printer?
Use Our Ink Finder →

FREQUENTLY ASKED QUESTIONS

How long does shipping take? +
Standard shipping takes 3-5 business days. Expedited (2-day) and overnight options are available at checkout. Orders placed before 2pm EST Monday-Friday typically ship same day.
Do you ship free? +
Yes! We offer free standard shipping on all orders over $49. Orders under $49 incur a flat $5.99 shipping fee to all 48 contiguous US states.
Are compatible ink cartridges safe to use in my printer? +
Yes. Our compatible cartridges are manufactured to the same quality standards as OEM cartridges. They will not void your printer's warranty (per the Magnuson-Moss Warranty Act). We guarantee print quality.
How do I find the right ink for my printer? +
Use our Ink Finder tool on the Inks & Toner page — simply select your printer brand and model. You can also find your cartridge number in your printer settings or on the cartridge itself.
What is your return policy? +
We offer a 30-day money-back guarantee on most items. Unopened products in original packaging qualify for a full refund. View our full Return Policy for details on defective items and exclusions.
Do you price match? +
Yes! If you find the same product at a lower price from an authorized US retailer, contact us and we'll match or beat that price. Terms apply — the item must be in stock and from an authorized dealer.